This privacy statement discloses the privacy practices for:
www.customer-x-pectations.com & QMS Consulting, Inc.

Information Collection and Use:

QMS Consulting, Inc. facilitates customers and suppliers information to each other. The information about their customer - supplier interface is private to both parties. Both sets of information reside on our server. We manage the site operations but do not access or claim privy to the contents of customer supplier exchanges. We shall not sell or share the contents of the information from our customers using the site.

Registration:

In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

Order:

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes for the services provided. If we have trouble processing an order, this contact information is used to get in touch with the user.

Log Files:

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to company identifiable information.

Sharing:

We will share aggregated demographic information with our partners and advertisers. This is not linked to any information that can identify any individual company.
We use an outside credit card processing company to bill users for services. These companies do not retain, share, store or use company identifiable information for any secondary purposes.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.

These parties are not allowed to use company specific identifiable information, except for the purpose of providing these services.

Links:

This web site contains links to other sites. Please be aware that we [QMS Consulting, Inc.] are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter:

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Inform an Associate Organization:

If a user elects to use our referral service for informing an associate company about our site, we ask them for the company's name and email address. QMS Consulting, Inc. will automatically send the company a one-time email inviting them to visit the site. QMS Consulting, Inc. stores this information for the sole purpose of sending this one-time email. The associate organization may contact QMS Consulting, Inc. to request the removal of this information from their database.

Security:

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as the data collection, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also take great care to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to company specific information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. If you have any questions about the security at our website, you can send an email to security@qmsauditor.com.

Supplementation of Information:

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.

For example, to determine if our customers qualify for our credit facility, we use their company name and TIN to request a credit report. Once we determine a user's credit-worthiness, this document is destroyed.

Site and Service Updates:

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Information:

If a company identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Notification of Changes:

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use company identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.