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Service Information

Our mission is:

• to provide suppliers with efficient and effective management of their customers' feedback communication
• to facilitate customers with the means to contribute to the continual improvement of their suppliers
• to provide on-line metrics for the benefit of supplier and customer decision-making

Testimonial

Recommendation Letter from Pacific Rubber & Packing, Inc.    (client list for Pacific Rubber & Packing, Inc.)

Benefits

• Satisfies related ISO 9001:2000 clauses for both Customer and Supplier
• Ranks Suppliers via Performance Auto-Indexing
• Manages RMAs and SCARs On-line from open to closure tracking between suppliers and customers
• Ranks for Supplier ‘Important’ quality attributes with customer ‘opinion’
• Identifies Failed, Met or Exceeded Customer expectations for Supplier base
• Provides SOD (Severity Occurrence Detection parameters with Pie chart) of Supplier non conformances for Improvement Opportunities
• Utilizes Handheld for Accuracy and Error Proofing of PN/PO number
• Provides Supplier e-Acknowledgement of PO Receipt
• Provides e-Packing Note
• Accurate PN/PO bar code printing for traceability
• Access to Entry of quality management attributes throughout customer’s work flow process
• Presents opportunity for PO product receipt e-reconciliation

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